SMARTER OUTBOUND DIALING
Automated outbound calling that maximizes live connections
The challenges our client faced
Outbound teams depend on speed and consistency to hit targets, but high-volume dialing is hard to manage manually. As campaigns scaled, efficiency and day-to-day control became harder to maintain without real-time visibility. The platform needed to keep performance predictable while reducing effort for both agents and supervisors.
Low connection rates and agent inefficiency
Manual dialing and repeated retries reduced talk time and increased frustration for teams.
Manual lead ingestion and campaign setup
Lead lists lived in spreadsheets and siloed systems, making imports slow, error-prone, and difficult to keep current.
Limited real-time visibility
Without live performance signals, optimizations arrived too late to impact running campaigns.Predictive dialing at scale
A platform that automates outbound calling, syncs leads continuously, and routes live calls instantly.
How we solved it
We designed a microservices-based dialer focused on real-time performance, automation, and clear operational visibility for high-volume outbound teams.Frontend
A fast dashboard for supervisors with live metrics, campaign controls, and instant visibility into agent performance.
Backend
A real-time backend that powers predictive pacing, lead ingestion, and reliable call routing.
The results
The solution brought significant improvements across key areas, directly addressing the client's main challenges.
Live-answer rates increased by up to 400% through predictive pacing
Campaign setup time reduced from 30+ minutes to under 2 minutes
New leads synced from CRMs and uploads within minutes
