CASE STUDY
Developing a scheduling system for healthcare providers
Rebuilding scheduling system for healthtech client
Our client, an NDA healthtech company, approached us to develop a comprehensive appointment scheduler that would serve both doctors and patients.
An ineffective scheduling system disrupted patient care
They struggled with an inefficient appointment scheduling system, resulting in long patient wait times, frequent cancellations, and rescheduled appointments.Previous attempts to implement a solution failed due to a lack of a dedicated team and incomplete system functionality.
We developed a comprehensive time-slot-based medical scheduling solution
Practical solutions are hard to find
By adopting the right scheduling approach, we can eliminate inefficiencies for both providers and patients. Missed appointments not only waste valuable time slots but also increase administrative tasks for providers.
A well-designed system to schedule appointments can streamline processes, giving patients better access to care while reducing the burden on healthcare professionals.
OF PATIENTSare more likely to attend their appointments if they can reschedule online
OF PROVIDERSneed to cancel or reschedule appointments between 1-10 times per month
The challenges our partner faced
Inefficient appointment scheduling
Contributed to long patient wait times and a high rate of appointment cancellations, disrupting both patient care and provider efficiency.
Struggles with managing provider availability
This led to frequent rescheduling issues, making it difficult for providers to maintain a consistent and optimized schedule.
Lack of a dedicated team
Previous efforts fell short due to overcomplicated systems and a lack of expertise needed to focus on core functionality and deliver a practical solution.What would be the cost of inaction?
Ineffective healthcare appointment scheduling creates a domino effect that not only disrupts patient care but risks losing their trust.
Declining patient satisfaction
Without an efficient patient scheduling system, satisfaction would continue to decline, potentially impacting the client's reputation.Inefficient resource utilization
Frequent appointment cancellations and rescheduling would lead to inefficient use of healthcare resources, straining both staff and systems.Missed revenue opportunities
Ineffective management of provider availability and operational challenges can result in underutilized resources, ultimately causing significant financial losses.Our solution?
We focused on building a secure, robust backend to support provider needs while ensuring an intuitive front-end experience to enhance patient satisfaction.
Frontend
The frontend was designed to deliver a responsive and intuitive experience for patients.
Backend
The backend was developed to efficiently manage provider availability and time-slot generation.
Mobile (iOS and Android)
Native mobile apps were built for both iOS and Android, providing users with convenient access to the platform on their smartphones.
The key service that addressed every challenge
Our product teams were involved in the entire development process, from planning and refining the scheduling to improving UI/UX and deploying the solution to production.Providers could enter their availability into a calendar for the upcoming months and receive reminders to renew it. Patients were able to choose time slots based on the doctors' availability, which made it quick and easy for them to schedule appointments.
The results
Reduced patient wait times
Optimized scheduling process
Enhanced patient experience with user-friendly interfaces
Decreased appointment cancellations and reschedules
Better planning and allocation of healthcare resources
