AI-POWERED PLATFORM
Mockup of a proactive AI assistant interface for user engagement.
The challenges our client faced
The client runs a digital SaaS platform where an AI assistant is central to the user experience. As usage grew, engagement wasn’t as consistent as expected and the assistant journey introduced friction in daily use. They needed a stronger engagement foundation that wouldn’t add complexity to the product.
Reliability issues in real-time interactions
Occasional API delays disrupted the experience and made responses feel inconsistent.
Limited personalization for different users
End-users couldn’t easily tailor how the assistant behaves, limiting usefulness and satisfaction.
Reactive assistant experience limited engagement
Users had to initiate every interaction, which reduced adoption and motivation over time.AI-powered, user-driven engagement system
A proactive assistant layer that supports reminders, real-time interactions, and user-level customization.
How we solved it
We built a middleware-based system that connects the platform to multiple AI models and enables proactive, reliable engagement.Technologies
We introduced an event-driven AI system for real-time, personalized engagement.
The results
Clear wins in experience, efficiency, and integration.
Highly personalized AI interactions
Automated reminders & notifications
Effortless API communication & multi-platform integration
Improved user engagement & experience
Adaptable AI behavior
